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This policy explains how bookings, cancellations, rescheduling and refunds are managed at 6R Ascension. It forms part of our Terms & Conditions and should be read alongside them. It applies to all Services unless alternative terms are stated at the time of booking.

Booking & Payment

All Services are booked through the official online booking system. Payment in full is required at the time of booking, and a booking is confirmed once payment has been received.

Cancelling or Rescheduling (The 48-Hour Rule)

Cancellations or reschedule requests made at least 48 hours before your scheduled session are eligible for a full refund (less any non-refundable third-party payment processing fees) or a free reschedule to another available date.

Cancellations or reschedule requests made within 48 hours of the session, and no-shows, forfeit the session fee — no refund will be issued, as this time has been reserved especially for you.

How to Cancel or Reschedule

Remote sessions can be cancelled or rescheduled through My Account. In-person sessions cannot be changed online, as room coordination is manual — please contact us directly at [email protected] or via WhatsApp at +44 7343 065877.

In-Person Sessions & Room Fees

Where an in-person appointment requires hire of a consultation room or venue, the room fee is charged separately. Any change to an in-person booking must be coordinated directly with us, and refund eligibility depends on whether the booked room can be released. Any venue costs already incurred and not recoverable may be deducted from your refund, or may remain payable. Applicable charges will be communicated before your booking is confirmed.

Attendance, Late Arrival & Technical Issues

Please arrive on time, whether attending online or in person — sessions begin and end at the scheduled time out of respect for every client's appointment. If you arrive late, or experience technical difficulties joining an online session, we will do our best to provide the remaining time, but the session will still finish at its original scheduled end and the full fee will apply. Late arrival or technical issues do not entitle you to additional time or a refund.

Session Packages

Session packages must be used within 12 months of purchase. Individual sessions within a package follow the same 48-hour rule above. Unused sessions expire without refund after 12 months.

Workshops, Programmes & Courses

Cancellation terms for workshops, programmes, retreats and courses may vary. Any specific terms will be clearly stated at the time of booking and take precedence over this general policy where applicable.

Digital Products

Digital products, downloadable resources, recorded content and online materials are generally non-refundable once access has been provided, except where required by applicable consumer law.

Cancellation by 6R Ascension

In the rare event that we need to cancel or reschedule a session — due to illness, unforeseen circumstances, or events beyond our reasonable control — you will be offered a full refund or the option to reschedule at no cost. We will give as much notice as possible.

Refunds

Approved refunds are made to the original payment method. Please allow up to 10 working days for processing, though this may vary depending on your payment provider.

Exceptional Circumstances & Your Consumer Rights

We understand unexpected situations can arise, and may consider requests outside this policy on a compassionate, case-by-case basis at our discretion. Nothing in this policy limits or excludes any statutory rights you may have under the consumer protection laws of England and Wales.

Contact

If you have any questions about this Cancellation & Refund Policy, please contact us at [email protected].