Version: 1.0

Effective Date: 1 Aug 2026

This policy explains how bookings, cancellations, rescheduling and refunds are managed at 6R Ascension™. It forms part of our Terms & Conditions and should be read alongside them.

It applies to all Services unless alternative terms are clearly stated at the time of booking. Nothing in this policy affects your statutory consumer rights.

Booking & Payment

All Services are booked through the official online booking system. Payment in full is required at the time of booking, and a booking is confirmed once payment has been received.

Your Right to Cancel

If you book a Service online or at a distance, you may have a statutory right to cancel your purchase within 14 days of the date the contract is made, without giving a reason.

If you ask us to provide a Service during this 14-day cancellation period, you may be asked to confirm that you would like the Service to begin before the cancellation period has ended. Your statutory cancellation rights and any amount payable for a Service already provided will be handled in accordance with applicable consumer law.

These statutory rights are separate from our 48-hour cancellation and rescheduling policy below.

Cancelling or Rescheduling (The 48-Hour Rule)

Subject to your statutory consumer rights:

48 hours or more before your session: You may cancel for a refund, less any applicable non-refundable Stripe payment processing fee and any room or venue costs already incurred and not recoverable, or reschedule to another available date.

Less than 48 hours before your session: The session fee is non-refundable and non-transferable, as the appointment time has been reserved for you.

No-shows: The session fee is non-refundable and non-transferable.

Where exceptional circumstances arise, please contact us and we will consider the circumstances on an individual basis.

How to Cancel or Reschedule

Remote sessions can be cancelled or rescheduled through My Account. In-person sessions cannot be changed online, as room coordination is manual — please contact us directly at [email protected] or via WhatsApp at +44 7343 065877.

In-Person Sessions & Room Fees

Where an in-person appointment requires hire of a consultation room or venue, the room fee is charged separately. Any change to an in-person booking must be coordinated directly with us, and refund eligibility depends on whether the booked room can be released. Any venue costs already incurred and not recoverable may be deducted from your refund, or may remain payable. Applicable charges will be communicated before your booking is confirmed.

Attendance, Late Arrival & Technical Issues

Please arrive on time, whether attending online or in person — sessions begin and end at the scheduled time out of respect for every client's appointment. If you arrive late, or experience technical difficulties joining an online session, we will do our best to provide the remaining time, but the session will still finish at its original scheduled end and the full fee will apply. Late arrival or technical issues do not entitle you to additional time or a refund.

Session Packages

Session packages must be used within 12 months of purchase. Individual sessions within a package follow the same 48-hour rule above. Unused sessions expire without refund after 12 months.

Workshops, Programmes & Courses

Cancellation terms for workshops, programmes, retreats and courses may vary. Any specific terms will be clearly stated at the time of booking and take precedence over this general policy where applicable.

Digital Products

Digital products, downloadable resources, recorded content and other digital materials are subject to your statutory consumer rights.

Where you choose to receive or access digital content immediately, before the end of any applicable 14-day cancellation period, you may be asked to expressly consent to immediate access and acknowledge that your statutory right to cancel will be lost once supply of the digital content begins.

Nothing in this policy affects your rights where digital content is faulty, not as described or otherwise does not meet the requirements of applicable consumer law.

Cancellation by 6R Ascension

In the rare event that we need to cancel or reschedule a session — due to illness, unforeseen circumstances, or events beyond our reasonable control — you will be offered a full refund or the option to reschedule at no cost. We will give as much notice as possible.

Refunds

Approved refunds will be made to the original payment method. Where Stripe does not return its payment processing fee, this amount may be deducted from the refund.

For in-person sessions, any room or venue costs already incurred and not recoverable may also be deducted from the refund, as set out under In-Person Sessions & Room Fees.

Approved refunds will normally be processed within 10 working days, or sooner where required by applicable consumer law. Once a refund has been processed by us, the time it takes to appear in your account may vary depending on your payment provider.

Exceptional Circumstances & Your Consumer Rights

We understand unexpected situations can arise, and may consider requests outside this policy on a compassionate, case-by-case basis at our discretion. Nothing in this policy limits or excludes any statutory rights you may have under the consumer protection laws of England and Wales.

Contact

If you have any questions about this Cancellation & Refund Policy, please contact us at [email protected].